The customer services department manual template is a professional manual that highlights guidelines which employees need to follow while dealing with their customers. It defines how a customer services employee will treat customers when they approach them, either to resolve their issues or for filing a complaint. Moreover, this manual is based on the structure of the organization, their human resource policies, communication polices and query response protocols. A customer services department manual template essentially includes different aspects, like complaint response time, behavior and approach towards resolving issues, resource allocation, and work pressure management. These aspects are very crucial, and…